Managed services – do you need a simple
managed services provider or a cloud advisor who can also supply managed services?
Advice – can the vendor help
you evaluate which models, architectures, and technologies you should adopt?
Flexibility – does the vendor
offer terms of service that are flexible enough to ensure your organisation’s
specific needs are met?
Control – are you able to
retain the amount of control you need? Are you paying just for what you need?
Support & Reliability – does the vendor meet your support requirements?
are service levels guaranteed?
Knowledge – does the
vendor have the requisite knowledge and experience to deliver the required
applications in hosted environments? do you need to integrate with other systems? Does the vendor
have this expertise?
Risk management – will the vendor
minimise risk, disruption and stress?
Data ownership – does the vendor’s
terms of service enable you to retain ownership of your data where that is
important?
Geography – does the vendor
offer cloud services in a suitable geographical location? e.g. data remains in
Australia.
Compliance &
security
- are your compliance and security requirements met by the vendor?
