Managed services – do you need a simple managed services provider or a cloud advisor who can also supply managed services?
Advice – can the vendor help you evaluate which models, architectures, and technologies you should adopt?
Flexibility – does the vendor offer terms of service that are flexible enough to ensure your organisation’s specific needs are met?
Control – are you able to retain the amount of control you need? Are you paying just for what you need?
Support & Reliability – does the vendor meet your support requirements? are service levels guaranteed?
Knowledge – does the vendor have the requisite knowledge and experience to deliver the required applications in hosted environments? do you need to integrate with other systems? Does the vendor have this expertise?
Risk management – will the vendor minimise risk, disruption and stress?
Data ownership – does the vendor’s terms of service enable you to retain ownership of your data where that is important?
Geography – does the vendor offer cloud services in a suitable geographical location? e.g. data remains in Australia.
Compliance & security - are your compliance and security requirements met by the vendor?